Data Recovery PData Recovery Process:

Stage 1 – Getting your media to I-Tech Sol

Stage 1 – Getting your media to Rapid Data Recovery

• Package the drive up well in a box.
• Download and complete the shipping form and enclose it with the media.
• Send it securely via Royal Mail Special Delivery or Courier.

Stage 2 - Diagnostic and Recovery Process

• On receipt a unique ID which will be emailed to you and the diagnostic process will begin.
• Once the diagnostic process is completed, a member of our customer support will contact you with the results and a file listing will be e-mailed to you.
• On the rare occasion that the data can not be recovered, we will arrange for the drive to be returned to you securely. Please refer to our Return Drive Policy for further information.

Stage 3 - Return of Data

• Data is transferred onto return media (usually DVDs).
• On receipt of payment the recovered data is returned by secure next day delivery.
• A copy of the data is retained for 7 days in case of query, after which the data is securely wiped and the job is closed